FAQs + Policies

SHIPPING + RETURNS:
Most of the products (unless stated otherwise) in our catalog are printed on demand by a third-party shipper, such as Printful and Printify. Estimated delivery times average 7-10 days. International shipping is available for most countries.

Custom Birkenstocks can take up to 3-4 weeks to be made. Feel free to reach out to info@helloshannon.shop during this time to check the status of your order. You will be notified via e-mail when your item ships.

Due to the custom nature of made-to-order items, ALL SALES are FINAL. Please read descriptions and ask questions before purchasing. We are unable to accept returns or exchanges. We ARE NOT responsible for tracking your package or for lost mail. 

DO YOU ACCEPT COMMISSIONS?
Yes! Please e-mail us at custom@helloshannon.shop regarding your request.

WHOLESALE?
Yes! Contact us at sales@helloshannon.shop regarding your request.

SOMETHING’S WRONG WITH MY ORDER.
Sorry about that! Drop us a line at info@hellohannon.shop to get that sorted.